Search the Community

Hi Everybody My questions to forum members – Has anybody ever been told they need extra maintenance on their ATV at all, other than what is specified in the maintenance manual, anywhere in the world? Is it just my bikes having this issue? It is a progressive starting problem until they just don’t start at all. Can they be fixed? Why Do I ask? My name is Kim and I was running quad bike and gold prospecting tours in Western Australia until recently. I have lost too much money investing in the bikes. I had purchased 6 Polaris Quad Bikes from Polaris Central in Perth and received them in June 2012. This cost over $60,000 AU. The bikes were never abused and maintenance was performed to specifications. 5 out of 6 six bikes had some serious issues. As two of the bikes are completely broken down within hours after being sent back to Polaris to be fixed, I pursued Polaris to get answers to the constant problems and wanted to have the bikes fixed properly. Polaris Australia response was the following: We are aware of the very fine dust that is in the northern parts of Australia. In these extreme dust conditions additional air filter maintenance is required on any internal combustion engine. If the air filter becomes plugged with dust, the vacuum of the engine will suck in dust from an alternative location, we believe this is what has been happening with your units. We repaired 2 of your units as good will as we are certain that this issue was not caused by a defect, rather through a lack of air filter maintenance. Unfortunately this has caused the engines on your units to ingest dust which has resulted in engine damage and excessive oil consumption. Regrettably Polaris will not be able to repair these additional engines under warranty. Firstly we are not in Northern Australia Secondly we were not informed by word of mouth or in writing that the bikes needed “EXTRA” filter maintenance Thirdly, I am curious to know why they are selling the bikes in Australia if they cannot handle the Australian Conditions Lastly, the two bikes they supposedly repaired under “GOODWILL” broke down totally within hours of use. Any help would be great thanks Kim