By
WHALErn
I ordered an ATV through ElectriRide a ( Pioneer 1500w Power E-Grizzly Electric ATV ), on February 13, 2024. They ( ElectriRide ), ordered it from the manufacture on February 28, 2024. Not sure when it shipped, but it arrive here at my house on June 25, 2024. I live in Hawaii.
Unpacking it, I quickly became aware that this was not the ATV that I ordered. The package had some damaged, but not major. After unpacking it, it was very obvious that this was not the ATV that I had ordered, plus it was missing some a number of parts, namely the rear rack & no instruction or electrical circuit layout, just to name a few. A couple of days later I found ( 2 ) small two burnt holes in the upper frame, right side, also. Several days later I tried to charge the batteries on the ATV, after plugging it in for over 4 hours, “NO CHARGE” , I checked the charger’s output voltage, it read “ “ 0 “ volts, the charger needs to be replaced also.
The next day, I reported all of this to ElectriRide, & they asked for photos, which I later that day send to them. They said they would look into it and get back to me. For the last 2 1/2 weeks, I have been calling them (playing phone tag ) & emailing them, basically getting the same message back from them. They sent me e-mails “ we will get back to you “ or “ Please rest assured that we are committed to resolving this matter to your satisfaction. “. As of today, that message was 10 day ago, and it’s been 3 weeks after receiving the wrong ATV. And 5 months from the time of ordering the ATV.
The ATV that this looks the most similar/closest to the one that I received is the ( Pioneer 48v 1000w Adult ATV Electric ) in their catalog, but there are a number of differences to it also. ( Mostly it’s a 1000 watts motor, not a 1500 watts motor ATV, plus a number of other things also ). The suspension & wheels are completely different, along with some of the electrical components, and it was missing the rear rack also. Along with some other minor things.
I seem to be getting nowhere with communicating with them, (ElectriRide ) in getting this mix-up / changes resolved after calling / emailing them pretty much daily for over 3+ weeks, I am turning to you, the ATV community for any suggestions for helping me to solve my problem.
Please leave any suggestion / ideas, you thing might help me solve this problem, or who to contact that might be able to help..
By QuadDad22
By Brian Emerson
By WHALErn
By Roofus
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.