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New LIVE CHAT Testing

Admin

By Admin
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Guest

Guest

Posted
Posted

3 things so far....

Change the timeout in the Lobby.

Cursor gets "lost" when the chat frame refreshes

which can happen when you're in the middle of

typing a sentence.

You have to mouse back to the text are to continue

typing.

And you still can't change the font size ;)

Tom D

Admin

Admin

Posted
  • Author
Posted
3 things so far....

Change the timeout in the Lobby.

Cursor gets "lost" when the chat frame refreshes

which can happen when you're in the middle of

typing a sentence.

You have to mouse back to the text are to continue

typing.

And you still can't change the font size ;)

Tom D

The time out has been increased from 10 minutes to 30 minutes. After 30 minutes of inactivity, your session will be timed out and you will need to reopen the chat session.

Also adjusted the message input and number of characters, which may have been causing an issue.

Guest

Guest

Posted
Posted
The time out has been increased from 10 minutes to 30 minutes. After 30 minutes of inactivity, your session will be timed out and you will need to reopen the chat session.

Also adjusted the message input and number of characters, which may have been causing an issue.

No way to set the idle to indefinite?

What a few of us have been doing on the temporary IRC chat room (while you guys get a handle on QC chat) is staying connected while we're at our workstations, but there's sometimes blocks of 1-2 hours of inactivity.

I was just chatting with ajmboy in the new chat room and experienced the disappearing cursor...but you could have also been making your updates at the time.

I'll keep looking for updates....

Thanks!

Tom D

Admin

Admin

Posted
  • Author
Posted
No way to set the idle to indefinite?

What a few of us have been doing on the temporary IRC chat room (while you guys get a handle on QC chat) is staying connected while we're at our workstations, but there's sometimes blocks of 1-2 hours of inactivity.

I was just chatting with ajmboy in the new chat room and experienced the disappearing cursor...but you could have also been making your updates at the time.

I'll keep looking for updates....

Thanks!

Tom D

I'll set the inactivity to 60 minutes for now and let's test it out over the next week. How exactly is the cursor causing an issue? Do you start typing and it dispappears? Or is it from not typing, and after a while it disappears.

Currently there is no text size change available using this module. I've notified the programmers.

Guest

Guest

Posted
Posted
I'll set the inactivity to 60 minutes for now and let's test it out over the next week. How exactly is the cursor causing an issue? Do you start typing and it dispappears? Or is it from not typing, and after a while it disappears.

Currently there is no text size change available using this module. I've notified the programmers.

It looks like the frame is refreshing....and that's when you loose the cursor.....and yes, you can be in the middle of typing something when it disappears.

Re: Font size....

I know I can change the resolution on my monitor to increase font size....which ain't happenin' :wink:

Tom D

Guest

Guest

Posted
Posted

Ok...I think I see where the disappearing cursor stems from...

It's when the ads at the bottom of the screen refresh.....

I wasn't seeing the ad banners earlier....I am now.....

-TD

Admin

Admin

Posted
  • Author
Posted
Ok...I think I see where the disappearing cursor stems from...

It's when the ads at the bottom of the screen refresh.....

I wasn't seeing the ad banners earlier....I am now.....

-TD

I've been notified that there is an issue with ads causing this for users using windows XP and Firefox browser. I'm using IE7 and the cursor does not disappear.

What browser and version are you using?

Guest

Guest

Posted
Posted
I've been notified that there is an issue with ads causing this for users using windows XP and Firefox browser. I'm using IE7 and the cursor does not disappear.

What browser and version are you using?

XP Pro and Firefox 2 :aargh:

LOL!

Guest

Guest

Posted
Posted

New issue today.....

I can't re-authenticate after timing out....

I open a new tab for chat in Firefox and keep another tab open for the QC forums.....

I used to be able to reactivate by clicking "JOIN CHAT" but no longer able to do so...

Bleh....

Tom D

Admin

Admin

Posted
  • Author
Posted
New issue today.....

I can't re-authenticate after timing out....

I open a new tab for chat in Firefox and keep another tab open for the QC forums.....

I used to be able to reactivate by clicking "JOIN CHAT" but no longer able to do so...

Bleh....

Tom D

USERPLANE might be working on something. The chat actually runs off their servers to minimize server load on our end. (This is one of the reasons why we went with them). They've identified Firefox issues on their end. Try using IE and see if it happens to you.

I'm sure they will resolve it because they also power chats on sites like:

hp_logos.gif

Userplane | Flash Chat and Video Chat Software - Web Chat Scripts for Enterprise Messaging, Instant Messaging Software

Guest

Guest

Posted
Posted

IE's not happening in my lifetime.....

That's why I use Firefox ;)

I'll deal with the FF issues for now...and if I don't like them, my choice not to chat...it's not the end of the world.....

Much thanks for the effort and to listening to your membership!

-TD

Admin

Admin

Posted
  • Author
Posted
IE's not happening in my lifetime.....

That's why I use Firefox ;)

I'll deal with the FF issues for now...and if I don't like them, my choice not to chat...it's not the end of the world.....

Much thanks for the effort and to listening to your membership!

-TD

You got it, I'm sure it's be fixed at some point.

  • 4 weeks later...
Admin

Admin

Posted
  • Author
Posted

Modified the LIVE CHAT to be embedded within the page and speed up authenticating users.

The LIVE CHAT links have been adjusted. You will no longer be brought to the MiniChat page and then have to join the chat. As soon as you click LIVE CHAT, you will be brought in.

Please test. Thanks.

Admin

Admin

Posted
  • Author
Posted

We just enabled the A/V dock (Audio & Video) . Please test. Once you are in the LIVE CHAT, click on the bar under the text input.

Not sure how functional it's going to be. Please let us know if you like it or not.

  • 1 month later...
Admin

Admin

Posted
  • Author
Posted

Has anyone tested the Audio or Video? It's a neat feature if you have a mic or web cam.

Click A/V Dock at the bottom of the chat...Just tested again, works well.

Guest

Guest

Posted
Posted

I have a webcam.....you guys/gals DON'T want to threaten me like that.....LOL!!!!!!!!!

  • 7 months later...
Admin

Admin

Posted
  • Author
Posted

We've gone back to a modified version of our original chat software since Userplane chat is not being supported moving forward. We've also added a block on the main page to see who is in chat. This chat does not provide web cam chatting but should work error free.

You can clear your flash cookies if you see an old theme or it's not working for you, by visiting Adobe at: Adobe - Flash Player : Settings Manager - Website Storage Settings panel

Just press delete all sites in the settings box. This will force all flash objects to be reloaded from websites. Shouldn't be an issue except for some of our old timers...if they are using the same browser and never cleared their cookies..:wink:

QUADCRAZY CHAT » QUADCRAZY ATV Community

Guest

Guest

Posted
Posted

I'm trying to find some info on Userplane......their site isn't very helpful.

Where did you here that chat isn't being supported moving forward?

ACK!

-TomD

Admin

Admin

Posted
  • Author
Posted

It's not being supported for the type of integration we need with the scripts that we use. So no updates or help from their support team. This was from an e-mail we received from them.

  • 1 month later...
Sparrows Community Regular

Sparrows

Posted
Posted

only problem i have found i left my browser in the chat and it white screened after about 45 minutes each time, just as if the chat isnt there the page is white but the frames are there for the site....

Admin

Admin

Posted
  • Author
Posted
only problem i have found i left my browser in the chat and it white screened after about 45 minutes each time, just as if the chat isnt there the page is white but the frames are there for the site....

Thanks for the feedback, I will look into it.

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