Thundercat 1000 Bearing Issue

[Jody]

I have a 2008 Thundercat 1000. Last summer at less than 1000 miles I had a bearing go out and with it took out half the bottom casing. My repair shop found that this was of no fault of mine and yet, Cat will not warranty any of this work. The bill on this is well over $4500 and I don't think it's worth it. I am VERY disappointed with the Cat warranty service. I own a lot of Cat, my whole family rides Cat ATV's and snowmobiles...until we start trading them in for a brand that will actually warranty their product and care about their loyal consumers. I am so disappointed with Cat on this situation that I will NEVER buy another Cat ATV or snowmobile.

[DirtDemon]

That sucks, I always hate to hear stories like that. I would call everyone I could at AC and complain until they hang up on you, then call back and complain some more, this time with lots of yelling. If you can't get them to back their product, tell them off and move on. $4500 is alot of money, you could save a ton of that by buying the parts yourself from an online parts dealer, and doing the work yourself, or have someone you know and trust do it for you. A dealer will over charge you for parts and their labor costs are ludicrous. Good luck, I hope you can find a reasonable solution to this problem.

[lawny]

Have you tried going over the dealers head. There should be an AC phone number for complaints, if the complaint is legitament they will contact the dealer themselves. Then watch the dealer jump into action! Good Luck. Arctic Cat complaints line is 218/681-4999. This number should also be found in your warranty information.

Edited February 6, 2011 by lawny

[Jody]

Thanks for the number and support on getting this rectified. Nice to know that people don't just think I'm complaining

[lawny]

Thanks for the number and support on getting this rectified. Nice to know that people don't just think I'm complaining

No problem, glad to help. Let us know how you make out.

[DirtDemon]

Ya, this really sounds more like a seriously legitimate complaint, not just someone whining that their machine broke. I don't see how that should have happened to such a new machine, I would be furious myself. It seems rather obvious that this was some kind of manufacturer defect, the thing was probably cracked and ready to go when you bought it. Good luck, I hope you can get this resolved without spending too much of your own money.